Restore Pro access or fix a payment problem

Problem

QuickCV shows payment needs attention, inactive Pro, ended access, or Free even though you expected paid access.

Do not start a second checkout until you confirm the existing subscription state.

What to check

1. Confirm you are signed in to the account used for purchase.
2. Open subscription settings and wait for loading to finish.
3. Review the current status, renewal date, and access end date.
4. Check whether cancellation was scheduled or payment needs attention.

Restore access

Open the secure billing portal and complete the available payment or subscription recovery action. Return to QuickCV and refresh once after the provider confirms the change.

If purchase just completed, allow the entitlement update to finish. A checker-only unlock problem uses Restore your resume report after upgrading.

If the problem continues

Contact QuickCV support with the account email, approximate charge time, visible subscription status, and exact message. Do not send card numbers, invoices containing unnecessary personal data, or private portal URLs.